Magichollow Limited aims to answer any questions or queries you might have about our products, store and brand. We are on hand 24/7 for any help you may need but before you send us an email or Instagram message, check out our FAQs. Your answer may very well be here!
For any general inquiries about products and/or service, our Instagram is the place to go. For inquiries about returns, payment & purchases, please email orders@magichollow.co.nz.
For all media and styling inquiries, please email Adam - adam@magichollow.co.nz
We accept all debit or credit cards, internet banking, aswell as a variety of buy now pay later services.
Yes you can! We accept all major credit cards and Paypal payments. We deliver worldwide with competitive shipping rates and times.
Please click here for our shipping information.
All orders will be shipped out the following working day unless duly noted. If you have waited for longer than 2 working days for a tracking number email, please email orders@magichollow.co.nz with your order number as the subject.
In the event that your order hasn't arrived in the time frame we offer (see here for all shipping info), please orders@magichollow.co.nz with your order number as the subject.
As all our items are vintage one off items, we cannot offer you another size. However, if you send your order back within 5 working days (14 working days for all international customers) we will offer you a store credit to the total of your purchase (not including shipping). For more information, click here.
If the packaging of your order is ripped or torn and your order inside has been damaged when you receive it, please let us know within 3 working days so we can organise a reimbursement from our couriers. We try our best to declare any imperfections on our vintage garments. If you are not happy with the condition of your order, please send us an email within 3 working days of receiving- orders@magichollow.co.nz.
Yes we do! Check out the details here.
Our items are hand picked throughout America.
Vintage alludes to an item that is of a bygone era. Our items are secondhand and are given a new life so they can be loved by you for years to come!
All discounted/sale items are final and you are not able to return them. We occasionally have online items that are discounted online and not in-store. This is because our system automatically does this unless we're running an instore sale. If you see something you like from the online store, please ask the in-store staff.