FAQs

Magichollow aims to answer any questions or queries you might have about our products, store and brand. We are on hand 24/7 for any help you may need but before you send us an email or Facebook message, check out our FAQs. Your answer may very well be here!


1. How do I contact someone that can help me with a question or issue I am having?

For any general inquiries about products and/or service, our Facebook page is the place to go. For inquiries about returns, payment & purchases, please email orders@magichollow.co.nz. 
For all media and styling inquiries, please email Laura at laura@magichollow.co.nz


2. What payment methods do you accept?

We accept payment through Paypal using a debit or credit card. We also accept credit/debit cards through our payment catchment, Stripe. For internet banking, we accept payment through POLI for New Zealand customers only (for more information about POLI, click here).


3. I do not live in New Zealand- can I still make a purchase?

Yes you can! We accept all major credit cards and Paypal payments. We deliver worldwide with competitive shipping rates and times.

4. How long will it take for my order to arrive?

Please click here for our shipping information.


5. I haven't received a tracking number?

All orders will be shipped out the following working day unless duly noted. If you have waited for longer than 2 working days for a tracking number email, please email orders@magichollow.co.nz with your order number as the subject.


6. My order hasn't arrived?

In the event that your order hasn't arrived in the time frame we offer (see here for all shipping info), please orders@magichollow.co.nz with your order number as the subject.

7. I've received my order and it doesn't fit- what can I do?

As all our items are vintage one off items, we cannot offer you another size. However, if you send your order back within 5 working days (14 working days for all international customers) we will offer you a store credit to the total of your purchase (not including shipping). For more information, click here.

8. I've received my order and it is damaged- what can I do?

If the packaging of your order is ripped or torn and your order inside has been damaged when you receive it, please let us know within 3 working days so we can organise a reimbursement from our couriers.  We try our best to declare any imperfections on our vintage garments. If you are not happy with the condition of your order, please send us an email within 3 working days of receiving- orders@magichollow.co.nz. 


9. Do you have a physical store?

We do not have a permanent physical store but occasionally have pop up shops around New Zealand. For more information, please sign up to our mailing list. 

10. Where do you get your items from?

Our items are hand picked throughout America.


11. What is vintage?

Vintage alludes to an item that is of a bygone era. Our items are secondhand and are given a new life so they can be loved by you for years to come!

 

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